Shipping policy
Shipping Policy – Mesotherapy Store
Last updated: April 11, 2025
This Shipping Policy governs the shipment and delivery of products purchased through Mesotherapy Store (www.mesotheapystore.com), operated from Florida, USA. By placing an order with us, you agree to the terms and conditions outlined below.
1. Processing Times
All in-stock orders are typically processed and shipped within 1 to 3 business days (Monday through Friday, excluding holidays), from the date the order is placed. Orders placed after business hours, on weekends, or during holidays will be processed on the next business day.
Please note that order processing time is separate from shipping time and is subject to product availability and payment verification.
2. Shipping Methods and Carriers
All orders are shipped via United States Postal Service (USPS) using the selected shipping method at checkout (e.g., First-Class, Priority Mail, or Priority Mail Express).
We may, at our discretion, upgrade your shipping method at no additional cost to ensure timely delivery.
3. Shipping Rates and Delivery Estimates
Shipping costs are calculated at checkout based on weight, dimensions, destination, and chosen shipping method.
Estimated delivery times (after processing) via USPS:
- USPS First-Class Mail: 2–5 business days (not guaranteed)
- USPS Priority Mail: 1–3 business days (not guaranteed)
- USPS Priority Mail Express: 1–2 business days (guaranteed)
Delivery timeframes are estimates and not guaranteed. Actual delivery times may vary due to factors beyond our control.
4. Domestic Shipping Only
At this time, Mesotherapy Store ships only within the United States. We do not offer international shipping.
5. Tracking Your Order
Once your order has shipped, you will receive a confirmation email with tracking information. You can track your shipment directly via the USPS website at www.usps.com.
6. Delivery Issues and Lost Packages
Once a package leaves our facility and is in the hands of USPS, we are not responsible for delays, lost, or stolen packages. USPS assumes responsibility for final delivery.
If you believe your package has been lost or misdelivered, please first contact USPS to file a claim. If necessary, we can assist you in following up with the carrier, but we are not liable for any losses incurred due to USPS errors.
We recommend shipping to a secure address and tracking your order proactively.
7. Incorrect Shipping Information
It is the customer’s responsibility to provide the correct shipping address. We are not liable for orders delayed, lost, or returned due to incorrect or incomplete addresses provided at checkout. If an order is returned to us due to an incorrect address, additional shipping charges may apply to resend the package.
8. Shipping Delays
We are not responsible for shipping delays caused by factors beyond our control, including but not limited to:
- Natural disasters
- Carrier delays
- Weather conditions
- Public holidays
- Labor disruptions
- Supply chain disruptions
We are not liable for any incidental, consequential, or special damages (including loss of revenue, loss of profits, or other indirect costs) resulting from shipping delays or non-delivery.
9. Refused or Undeliverable Packages
Packages that are refused or marked “undeliverable” by USPS will be returned to our facility. You may be responsible for any return shipping fees and re-shipping costs. If you choose not to have the package reshipped, a restocking fee may apply, and original shipping charges are non-refundable.
10. Damage in Transit
If your package arrives visibly damaged, please contact us within 3 business days of delivery with photos of the damage and the shipping label. We will assist you in filing a claim with USPS or offer a replacement when appropriate. Claims submitted after this window may not be eligible for resolution.
11. Questions or Support
For any questions or concerns about your shipment, contact our customer support at:
📧 Email: info@mesotherapystore.com
📍 Address: 140 S. Dixie Hwy, Hollywood, FL 33020, USA
